Last updated 13/11/2025

These terms of service set out the legal terms that apply when you browse and shop on our website and when you purchase products from us.

By using our website or placing an order you agree to these terms. If you do not agree you should not use the site or place an order.

These terms do not affect your statutory rights.

1. Who we are

The website is operated by Mude Ltd.

Company name
Mude Ltd

Registered address
Mude Ltd
124 City Road
London
EC1V 2NX
United Kingdom

Contact details
Telephone 020 4578 4111
Email sales@mude.co.uk

In these terms “Mude” “we” “us” and “our” mean Mude Ltd and “you” means the person using our website or buying products from us.

2. About these terms

These terms apply to all use of our website and to all orders placed through it by consumers.

The following policies also apply and form part of these terms

• Delivery Information
  
  
• Returns and Refunds Policy
  
  
• Warranty Policy
  
  
• Privacy Policy
  
  
• Klarna Payment Information where relevant
  
  

If there is any inconsistency between these terms and another policy these terms will usually take priority but your statutory rights will always prevail.

We may update these terms from time to time. The version that applies to your order is the one displayed on the site at the time you place your order.

3. Eligibility and use of the site

To place an order you must be

• at least 18 years old
  
  
• resident in the United Kingdom
  
  
• legally capable of entering into a binding contract.
  
  

You agree that you will

• only use the site for lawful purposes
  
  
• not attempt to interfere with or disrupt the site or its security
  
  
• not use the site in a way that could damage our reputation or that of our partners or suppliers.
  
  

We may suspend or restrict access to the site where we reasonably believe there is a security risk misuse or fraud.

4. Your account

You may be able to create an account on our site.

You are responsible for keeping your login details confidential and for all activity that occurs under your account. You must tell us promptly if you believe your account has been accessed without your permission.

We may close or suspend accounts that appear to be used in breach of these terms or in connection with fraud. You can also choose to check out as a guest.

5. Our products

We specialise in beds, headboards mattresses, wall panels and bedroom furniture including storage boxes and footstools.

Many of our products are handmade in the United Kingdom using quality materials. Product details are shown on each product page.

5.1 Product descriptions and images

We try to describe and photograph products accurately but

• colours can appear differently on different screens and in different lighting
  
  
• natural materials and fabrics can vary between batches
  
  
• dimensions are approximate although we aim to be as precise as reasonably possible.
  
  

Lifestyle images may show accessories, bedding or props that are not included unless specifically stated.

5.2 Custom and made to order items

Some items are made to order or offer configuration choices such as fabric colour size storage options or headboard style. Please check all details carefully before placing your order.

Custom and made to order items and certain other products are not usually eligible for change of mind returns. See section 11 and our Returns and Refunds Policy for details.

6. Ordering and how the contract is formed

1. You select product configuration options and quantities and add them to your basket.
   
   
2. At checkout you enter delivery and contact details, choose a payment method and review your order.
   
   
3. You submit your order.
   
   

After you place an order

• we email you to confirm that we have received your order this is an acknowledgement not acceptance
  
  
• A contract is formed only when we send you an order confirmation or dispatch confirmation or when we dispatch the products to you whichever happens first.
  
  

We may decline an order for example where

• the product is unavailable
  
  
• we cannot obtain authorisation for payment
  
  
• there is a clear pricing or description error
  
  
• the order appears fraudulent or is placed in breach of these terms.
  
  

If we do not accept or later need to cancel your order after you have paid we will refund any amounts paid for the affected items.

7. Prices payment and VAT

7.1 Prices and VAT

• All prices shown on our site are in pounds sterling.
  
  
• If VAT has been applied to your order it will be clearly itemised on your order confirmation and receipt.
  
  
• Prices do not include optional services such as assembly or removal of old items unless this is clearly stated on the product page or at checkout.
  
  
• We may change prices, promotions or discounts at any time but these changes will not affect orders that we have already accepted.
  
  

If we discover a clear pricing error before dispatch we are not obliged to supply products at that incorrect price. We will contact you and you may either cancel the order or proceed at the correct price.

7.2 Payment methods

We accept various payment methods which may include debit and credit cards, PayPal digital wallets and third party payment providers such as Klarna where available.

You confirm that the payment method used is yours or that you are authorised to use it.

Payment is taken at the time you place your order or as otherwise agreed with the relevant payment provider.

8. Klarna and other third party payment options

At checkout you may be offered payment options from Klarna or other third party providers for eligible orders.

• These services are provided by the third party and are subject to their own terms and privacy notices.
  
  
• When you choose such a service you enter into a separate agreement with that provider for the payment part of your purchase.
  
  
• We are not responsible for the decision to approve or decline your application or for the operation of that payment agreement.
  
  

For up to date information about Klarna payment options and terms including any eligibility criteria checks fees and the consequences of late or missed payments you should refer directly to Klarna at

https://www.klarna.com/uk/terms-and-conditions/

If you have questions about your Klarna agreement payments or credit status please contact Klarna directly. If your question relates to your Mude order or products please contact us.

9. Delivery

Our Delivery Information page forms part of these terms.

9.1 Where we deliver

We deliver across the mainland United Kingdom. Some locations are excluded and deliveries to remote areas such as parts of the Scottish Highlands Northern Ireland and certain offshore locations may attract extra charges and longer delivery times.

Postcodes that currently incur a surcharge and the current surcharge amount are listed on our Delivery Information page. These surcharge details are subject to change and the information shown on our site at the time you place your order will apply.

9.2 Delivery timescales and process

• For most mainland United Kingdom addresses we aim to deliver within approximately 7 to 10 working days from your order. These timescales are estimates only and cannot be guaranteed.
  
  
• Delivery to remote areas may take longer. Where your delivery falls outside our usual timeframes a member of our team will usually contact you with an updated estimate.
  
  
• You will receive order updates at key stages including order confirmation, dispatch notification, a delivery window before the day and a message when the delivery team is close.
  
  

9.3 Access and missed deliveries

You are responsible for ensuring that

• the delivery address is correct
  
  
• there is suitable access for the delivery vehicle
  
  
• the route to the room of choice is clear safe and large enough for the items
  
  
• any parking restrictions or building access instructions are provided in advance.
  
  

If we or our delivery partner cannot deliver because there is no one available at the agreed time or because of access issues a redelivery fee may apply. The current redelivery fee is 60 pounds but this fee is subject to change. The fee shown on our site or advised to you at the time you arrange redelivery will apply.

9.4 Hold service

If you are not yet ready to receive your order we can hold it for you once it is prepared. We will store your items and arrange delivery on the next available date after you confirm that you are ready. This service is free but we cannot guarantee a particular future date.

10. Risk and ownership

Risk in the products passes to you when the products are delivered to the address you gave us or to a person you nominate to receive them.

Ownership of the products passes to you once we have received full payment for the products and any delivery charges.

11. Returns cancellations and refunds

Your rights to return products and receive a refund depend on the type of product and the reason for return. Full details are set out in our Returns and Refunds Policy which forms part of these terms.

11.1 Change of mind returns

• You have 30 calendar days from the date of delivery to request a return for most items.
  
  
• Returned items must be unused in the same condition as received and in the original packaging with all parts accessories and instructions included.
  
  
• A valid receipt or proof of purchase is required.
  
  

Unless the item is faulty or was sent in error you are responsible for the cost of returning goods. For large items where we arrange collection a collection charge may be deducted from your refund. Collection charges are subject to change and the amount shown on our site at the time you request a return will apply.

11.2 Items that cannot be returned for change of mind

Some products are not eligible for change of mind returns due to hygiene or customisation reasons. These currently include

• custom or personalised products
  
  
• wall panels
  
  
• mattresses that have been unsealed or removed from their hygiene wrapping
  
  
• clearance or final sale items where this was clearly shown at the time of purchase.
  
  

These items can still be returned if they are faulty or not as described.

11.3 Cancellations and fees

• If you cancel your order before it has been delivered your refund will usually be processed within 14 days of cancellation.
  
  
• Cancellations made more than 24 hours after placing the order may incur an administration fee of up to 50 percent of the order value to cover production and scheduling costs.
  
  
• For items already delivered and returned because you have changed your mind, refunds are typically processed within 14 working days of the item being received and inspected. A fee of up to 50 percent may apply to cover delivery and collection charges for large items.
  
  

All fees and percentage deductions mentioned in this section are subject to change. The fees and percentages stated on our site at the time you place your order or request a return will apply.

11.4 Faulty or misdescribed products

If an item is faulty or not as described you may be entitled to a repair replacement or refund under consumer law.

Please contact us promptly with your order details, a description of the issue and supporting photographs. We will work with you to agree on an appropriate solution which may include repair replacement or refund. No return fee is charged for verified faulty or incorrect items.

11.5 How refunds are made

Refunds are normally made to the original payment method. If you paid using a third party provider such as Klarna refunds will be processed via that provider and the timing may depend on their processes.

12. Warranty and aftercare

Our Warranty Policy forms part of these terms.

In summary

• all mattresses are supplied with a five year warranty from the date of purchase
  
  
• all beds are supplied with a five year warranty from the date of purchase
  
  
• The warranty covers certain faults in materials and workmanship such as significant sagging on a suitable base, structural failures, loose or broken components and defective springs or foam.
  
  

The warranty does not cover for example

• normal wear and tear or natural changes in comfort over time
  
  
• accidental or deliberate damage such as cuts burns stains or liquid damage
  
  
• cosmetic imperfections such as minor marks or colour variations
  
  
• issues caused by use on an unsuitable or damaged frame or foundation
  
  
• problems resulting from misuse, neglect, incorrect assembly or unauthorised repairs.
  
  

Wall panels are excluded from warranty coverage because installation and wall conditions are outside our control.

Full warranty terms and the claim process are set out in our Warranty Policy. Any reference in that policy to specific remedies, time periods or contributions is subject to change and the version shown on our site at the time you make a claim will apply.

13. Intellectual property

The Mude name and logo along with the design content images and text on our site are owned by or licensed to us and are protected by intellectual property rights.

You may view and print pages from the site for your personal use only.

You must not copy, reproduce, modify or use any part of the site content for commercial purposes without our prior written consent and you must not use our trademarks or branding in a way that suggests endorsement or affiliation without permission.

14. Our liability to you

Nothing in these terms limits or excludes our liability for

• death or personal injury caused by our negligence
  
  
• fraud or fraudulent misrepresentation
  
  
• any other liability that cannot be limited or excluded under applicable law.
  
  

If we fail to comply with these terms we are responsible for loss or damage you suffer that is a foreseeable result of our breach or of our failing to use reasonable care and skill.

We are not liable for

• loss of profits sales business or revenue
  
  
• loss of opportunity or goodwill
  
  
• indirect or consequential loss
  
  
• any loss that is not caused by our breach.
  
  

Our total liability for any order will be limited to the amount you paid for the products and any relevant delivery charges.

Your statutory rights remain unaffected.

15. Personal data

We use your personal data in accordance with our Privacy Policy which explains what data we collect, how we use it and your rights in relation to it.

This includes sharing limited data with payment providers, delivery partners and other service providers where necessary to process your order and provide our services.

16. Changes to the site and availability

We may update and change the site from time to time to reflect changes in our products, services, business priorities or for other reasons.

We do not guarantee that the site or any content will always be available uninterrupted or error free and we may suspend, withdraw or restrict access to all or any part of the site for business or operational reasons.

17. Governing law and jurisdiction

These terms and any contract between you and us are governed by the laws of England and Wales.

You and we agree that the courts of England and Wales will have jurisdiction. If you live in Scotland you can bring legal proceedings in either the Scottish courts or the courts of England and Wales. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish courts or the courts of England and Wales.

18. Other important terms

If any part of these terms is found to be invalid or unenforceable the remaining parts will continue in full force and effect.

You may not transfer your rights or obligations under these terms without our consent. We may transfer our rights and obligations under these terms to another organisation but this will not affect your rights.

Any failure by us to insist that you perform any of your obligations under these terms or to enforce our rights against you does not mean we have waived those rights and does not mean you do not have to comply with those obligations.