Delivery Information

We offer a straightforward, efficient delivery service designed to get your new Mude products to you quickly and safely. Delivery is free across majortiy of mainland UK with flexible scheduling if you are not ready to receive your order.

Delivery Timescales & Process

We aim to deliver all Mainland UK orders within 7 - 10 working days, these timescales are estimates and may vary depending on your location and order type. These timeframes are indicative and cannot be guaranteed. Delivery to remote areas may take a little longer, if your delivery falls outside our standard delivery timeframe, a member of our team will be in touch with a more accurate timeline.

Order Updates at Every Stage

Order Confirmation

You’ll receive a confirmation email once your order has been placed.

Dispatch Notification

(3 - 4 days before delivery) - When your order is dispatched we’ll confirm your delivery date.

Day Before Delivery

We’ll share a 4-hour window for the day of delivery.

On the Day of Delivery

Our delivery team will let you know when they are 30 - 60 minutes away.

Delay Delivery (Hold Service)

If you are not ready to take delivery, we can hold your order until you are prepared to receive it. Once you confirm you are ready, we will arrange delivery on the next available date. This hold service is free, but specific rescheduled dates cannot be guaranteed.

Missed Delivery

If no one is present at the agreed time and delivery is missed, a re-delivery fee of £60 may apply.

Restrictions

We deliver to our customers across mainland UK, however, some locations within the UK are currently excluded. Deliveries to any remote areas we may deliver to (e.g. Scottish Highlands, Northern Ireland, offshore locations) may require additional charges and extended delivery times.

The following postcodes are subject to an additional delivery charge of £39.99: IV, PH, AB, DD, PA20+, KA27, LL, LD, TR, PL, TQ, BT, SY, EX, TA, FK8+ & PO31+ PA, KA, DG, FK, KY, PH, TD, TR, KW, BH, CA, CT, DT, FK, IP, NR, CF, SA, TQ.

Please note that these delivery restrictions and surcharges are subject to change. While we make every effort to keep this information accurate and up to date, if you are unsure before placing your order, please contact our support team for confirmation.

Receiving Your Order

On arrival, please inspect your items carefully before the driver leaves. If anything appears damaged, incorrect or missing, this should be reported immediately to the delivery team and then to our customer service team so we can resolve the issue quickly.

Delivery Support

Find quick answers to the most common queries in our dedicated FAQs hub or for any further delivery questions or updates, please contact us on 020 4578 4111 or email Sales@Mude.co.uk.